We use high-quality detergents that are suitable for most skin types. Everyone’s skin is different, so those with sensitivities may still react to certain ingredients.

We clean and press each shirt carefully and take steps to minimise allergens, but we can’t guarantee garments will be completely allergen-free. If you have known sensitivities, please keep this in mind when placing your order.

We treat every stain with care using professional cleaning methods, but some stains can be permanent. While we always do our best, we can’t guarantee complete removal.

If a stain can’t be fully treated, our team will let you know.

If any items are heavily soiled, please bag them separately and let us know when placing your order.

We’re based in Maida Vale, London, and work with trusted cleaning professionals. Your garments are cleaned and handled with care, using high standards of hygiene and quality control at every stage. Our focus is simple: returning your clothes clean, well pressed, and ready to wear.

We treat every garment with care and use professional cleaning methods throughout the process.

Some items may already have wear or delicate areas, and washing or pressing can sometimes highlight these.

For this reason, we recommend avoiding items that are already heavily damaged.

In the rare event that something goes wrong while your item is with us, we’ll always look to resolve it fairly. Any compensation would be based on the cost of the service and the item’s value where this can be confirmed.